The Consumer Contracts Regulations (CCRs) were introduced in 2013, replacing the Distance Selling Regulations. These regulations outline the rights and responsibilities of consumers when making purchases online, over the phone, or by mail order. They also cover the rules around refunds and returns.
If you`re a consumer, it`s important to know your rights under the CCRs. The regulations give you a 14-day cooling-off period from the date of delivery to cancel your purchase for any reason. You then have another 14 days to return the goods. This means that you can return the item for a full refund, including the cost of standard delivery.
When returning an unwanted item, the seller must provide a refund within 14 days of receiving the returned goods. However, if the seller has not received the goods or evidence of their return, they are entitled to withhold the refund until they do so.
It`s worth noting that certain goods are exempt from this refund policy. These include personalized goods, perishable items, and audio or video recordings or computer software that have been opened and their seals broken.
If you receive a faulty or defective item, the CCRs still apply, and you have the right to a refund or replacement. In this case, the seller must cover the cost of returning the goods to them.
If you`re unsure about your rights under the CCRs, it`s always a good idea to check the seller`s terms and conditions before making a purchase. You should also contact the seller directly to ask about their returns policy and procedures.
In summary, the CCRs provide consumers with important protections and rights when making purchases online. Knowing these regulations can help you make informed decisions when shopping and give you peace of mind in the event of a problem with your purchase.