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National Grid Payment Agreement

Deferred Payment Agreement — National Grid offers payment agreements for private customers with outstanding arrears. A representative will work with you to develop a plan to establish the expected balance in your account. April 15, 2010 In these difficult economic times, National Grid reminds its Massachusetts customers of the range of payment programs and grants available. At the first sign of difficulties, electricity consumers who think they cannot pay their bills should contact National Grid at 1-888-211-1313 and call gas customers 1-800-233-5325. National Grid Customer Service Representatives is available to assist low-income customers with specific needs who may be facing financial difficulties. Homes with seriously ill, injured or surviving residents may be protected from discontinuation of service in the event of non-payment. Pay by mail, phone or receive and pay your bill online through paperless billing and automatic payments. National Grid is an international energy distribution company. In the United States, National Grid supplies electricity to approximately 3.3 million customers in Massachusetts, New Hampshire, New York and Rhode Island and manages the Long Island power grid under an agreement with the Long Island Power Authority (LIPA). It is the largest natural gas distributor in the northeastern United States and serves approximately 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island. National Grid also owns more than 4,000 megawatts of contract electricity generation that powers more than one million LIPA customers. Good Neighbor Energy Fund — This national fund, managed by the Salvation Army, helps people who may not be eligible for other resources with electricity bills.

Residents of eastern Massachusetts should call the Salvation Army at 1-800-334-3047 for more information. Residents of western Massachusetts should call the Salvation Army at 1-800-262-1320 for more information. National Grid offers and supports a variety of useful payment programs and options, including: For more information on available programs and payment options, check out www.nationalgridus.com. You can find energy saving tips and energy efficiency information at www.powerofaction.com. In addition, National Grid recently asked its customers to reduce their energy consumption by 3% per year over the next ten years. Customers can sign a collateral; Participate in a free energy assessment and learn more about the company`s energy efficiency programs on www.powerofaction.com. Budget Plan or Balance – National Grid`s balanced budget or settlement program helps distribute payments more evenly over the year. This is especially useful for people on fixed incomes. Customer registration is free and participants can terminate the contract at any time. With our new COVID-19 payment contract, you can spread your outstanding amount into manageable monthly payments – with no down payment and no financial report.